General Service Intermittency (Deposits)

Incident Report for Cleo Chile

Resolved

Hi team, we are pleased to inform you that the general intermittency affecting the entire banking system has been resolved. The system is now operating normally. Thank you for your patience and understanding during this period.
Posted Feb 28, 2026 - 21:30 GMT-03:00

Update

We are continuing to work on a fix for this issue.
Posted Feb 28, 2026 - 20:38 GMT-03:00

Identified

Hi team, we are experiencing a general intermittence affecting all the banking system, we are monitoring and testing and will let you know when the flow is back to normal. This intermittency is expected to affect the payins service.
Posted Feb 28, 2026 - 20:28 GMT-03:00
This incident affected: Chile: Deposits (Banco De Chile, Banco BCI, Banco BICE, Banco Estado, Banco Falabella, Banco ITAU, Banco Ripley, Banco Santander, Banco Scotiabank).